SHIPPING POLICY

US Domestic Shipping Policy

At this time, Puppy Culture ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands via USPS, FedEx, DHL and UPS. When choosing either "Flat Shipping" or "Free Shipping," Puppy Culture will use, at their discretion, the carrier of their choice.

Note, we cannot ship to PO Boxes when using any domestic carriers other than USPS.

US Domestic Lost Shipment Policy

Puppy Culture will notify you by e-mail that your order has shipped.  If after an appropriate period elapses and your package appears to be lost in transit, please notify us by e-mail support@pigsflydogs.com. We will do our best to track down your package to its last scan point, and determine the cause of the delay.

USPS

If choosing First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package." If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

If instead the loss was due to an error on the part of the customer, Puppy Culture will send a replacement shipment for DVD's with cost of $5.00 per DVD (disc), plus applicable shipping and handling fees. All other products will be replaced at retail.

International Shipping Policy

Puppy Culture ships merchandise to International destinations using International UPS WorldWide Economy as our primary option.

International UPS WorldWide Economy allows us to offer you affordable rates on low weight packages for shipping internationally by leveraging the destination country’s postal service. 

With Door to Door service, you get global tracking from International UPS WorldWide Economy bar code scans throughout your shipment’s journey to allow you to track its status. You’ll know when it’s leaving the U.S., entering the foreign market, arriving on your doorstep, and more steps in between.

Door to Door Transit time is typically 7 to 21 business days from UPS pickup to handoff to the destination country postal service. Date of final delivery to the recipient depends on the destination postal service and varies by country and service selected.

UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide Expedited AND DHL Express are the faster choices for international shipping.  Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Puppy Culture has no control over these charges, nor can Puppy Culture predict what they may be. 

Note, we do not ship to any PO Boxes, you must use a physical address.

**INTERNATIONAL SHIPPING TO CANADA**

We are required to collect Duty and Tax for every sale we make into Canada. 
If you choose  UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide Expedited, International UPS WorldWide Economy or DHL Express, you should not be assessed additional duty or taxes at time of delivery.  If you encounter additional duty or tax charges please Contact Us so we can remedy the problem.

Note, we do not ship to any PO Boxes, you must use a physical address.

International Lost Shipment Policy

Puppy Culture will notify you by e-mail that your order has shipped.  If after an appropriate period elapses and your package appears to be lost in transit, please notify us by e-mail support@pigsflydogs.com.  We will do our best to track down your package to its last scan point, and determine the cause of the delay.

We offer several different shipping options with different delivery guarantees.  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you. 

Shipping Success

UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide Expedited and DHL Express are the most reliable for International Shipping. If you wish to be completely certain that you will receive your order - and be able to track it - then we encourage you to use either of these shippers.  The reliability and timely service is unmatched as we can track your package to the destination.

Note, we do not ship to any PO Boxes, you must use a physical address.