SHOULD I BUY A DVD, BLU-RAY OR VIDEO ON DEMAND?

All of them have their advantages but it really depends on your viewing pleasure.  For some, Blu-ray is the only way to go.  The picture quality is in Hi-Def and is just beautiful but that is not to say the DVD is not the same,  in fact you really have to see the two side by side to see the difference.  Others want to have the advantage of being able to have access on their phone, tablet or laptop so Video on Demand is the choice for them.  Again, remember that you need to have access to an INTERNET connection to view VOD.  What we have seen some of our customers do is purchase both VOD and a DVD/Blu-ray.  They love the flexibility of being able to sit in the whelping box or watch the instructions on how to teach manding. 

WHAT THE HECK IS VIDEO ON DEMAND?

The term "video streaming" and "Video on Demand" (VOD)  gets thrown around a lot and can become very confusing.   So to keep things simple and without going into teaching a science course on what it all means we will focus on what's important for you, the viewer, to know.

VOD allows you to view Puppy Culture anywhere on most any device as long as you have a good INTERNET connection.  In fact the way our system works is takes a look at the device you are going to view Puppy Culture with and the available bandwidth (INTERNET connection quality) and determines the best resolution (picture quality) for that situation.  If you happen to be on the go the system will update continuously and make adjustments for picture quality.  That is why sometimes you might have a better quality picture than other times.  

For more detailed information on how to make sure you receive the best quality experience check out our Video Tech Support page.

WILL VIDEO ON DEMAND WORK IN OTHER COUNTRIES?

Absolutely!  

As long as you have an INTERNET connect that will allow for streaming video, see our Video Tech Page for more details, you can view Puppy Culture anywhere. 

We use state of the art technology so your viewing experience will be the best on what ever device you are using. Again, you have to remember that your INTERNET connection has to be reliable. 

CAN I NAVIGATE EACH CHAPTER IN VIDEO ON DEMAND?

Each chapter, like the DVD, is broken down into easy to follow navigation buttons which allows you to jump from one chapter to another or go back and review a specific chapter again an again.

IS VIDEO ON DEMAND REALLY FOREVER?

YES!   
Forever is a long time though:

While we hope that our descendants 1,000 years from now still maintain our streaming site, we have a feeling that they might be too busy running their plutonium ranch on Mars to keep Puppy Culture going.  So, while we are offering you streaming “forever,” there has to be some kind of cap.  If, at any time, Puppy Culture becomes permanently unavailable for streaming, we will offer you the option to download and store your own copy of Puppy Culture.  All the “don’t share” stuff still applies - you will be welcome to enjoy Puppy Culture on two of your own devices.   After that, we can call it good and no one owes anyone anything further.

WILL MY DVD OR BLU-RAY PLAY IN MY COUNTRY?

All of our DVDs and Blu-rays are REGION FREE and will play in ANY country. 

I LIVE IN........DO YOU SHIP THERE?

We ship all over the world using USPS, UPS, DHL and Fedex.  See our Shipping Policy for details and shipping times.

I SIGNED UP FOR VIDEO ON DEMAND AND FORGET MY USER-NAME AND OR PASSWORD.

Not a problem.  

Just clickHEREand you will be able to request a password reset.  If you want to change your email address just login to your account and click on Edit User Information.
If for some reason you forget both justContact USand we will dig them up for you.

I SIGNED UP FOR VIDEO ON DEMAND HOW DO I LOGIN?

After you registered and paid you should  be redirected to the login page.  Also, you will receive an email with instructions on how to login.

If you need any help just let us know by either calling 908-854-4780 or Contact US and we will get right back to you!

HERE IS HOW LOGIN


MY VIDEO ON DEMAND IS CHOPPY AND IS NOT SMOOTH WHAT DO I DO?

This happens on occasion and what we have found most of the time is that either the INTERNET you are trying to use to view Puppy Culture is just not reliable enough or the device that you are using is the cause.  

We know that this can be very frustrating but don't spare we will figure it out.  First click HERE to view our Video Tech Page and see if you can solve the problem.  If not give us a call at 908-854-4780 or Contact Us and we will find a solution.

YOU SENT ME A DVD OR BLU-RAY THAT DOESN'T WORK, IS MISSING DISCS, OR......  HELP!
Though we error on the side of being human we really try hard to make sure that what you ordered shows up correctly.  If for some reason you encounter a problem with your DVD or Blu-ray not working correctly please follow these steps first before contacting us:

If you ordered a Blu-ray make sure you are playing it in a Blu-ray player.   A Blu-ray disc will not play in a standard DVD player or in a computer.

If you are having problems with your Blu-ray discs not playing check to make sure that your player software is up to date.  Most older Blu-ray players have problems playing the newer discs but this can be solved by updating the software of the player. Most of the time you can update your player software through your tv but you will need an INTERNET to the tv to do it.

If you put the first DVD or Blu-ray disc in the player and it doesn't work try the other discs first.  If none of them work try them in another player or your computer, if they are DVDs, to eliminate the possibility that it is your player.  If you are still having problems please call us at 908-854-4780 or Contact Us.

If you received the wrong DVDs or they have been damaged during shipment please let us know as soon as possible by contacting us, and we will do what ever we can to remedy the problem.
CAN I WATCH VIDEO ON DEMAND (VOD) ON MY PHONE OR TABLET?

YES!
 As long as you have an INTERNET connect that will allow for streaming video, see our TECH SUPPORT page for more details.
You can view Puppy Culture anywhere on most any device. 

We use state of the art technology so your viewing experience will be the best on what ever device you are using. Again, you have to remember that you have to have an INTERNET connection and it has to be reliable. 

DO YOU OFFER A DOWN-LOADABLE (DIGITAL) COPY OF PUPPY CULTURE?

Currently, we do not offer a down-loadable (digital) copy of any of our DVD's but we do offer Video on Demand.
DO YOU OFFER DISCOUNTS ON MULTIPLE PURCHASES?

OH MAN DO WE!

We have discount bundles as well quantity discounts on some products with up to 40% off. Just head on over to the SHOP page and check it out.  If you have a specific question about discount options you can contact us HERE  or call 908 854-4780.

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